JaniseHenderson

Rosemont College

Studio Art track studied photography, illustration, pottery and clay making.

Sussex Technical High School

This certificate prepared me to work in print and digital publishing, graphic software, digital photography, image manipulation, page layout, production planning, press operation, e-book development, web page creation, and vector graphic development.

Customer Service Representative

Phone Support Provide support services for Wi-fi, P2MP, P2P, Colocation, email hosting, DSL and other inquiries. Provide technical support and general assistance to the field techs Opening and closing of tickets Email Support Call Logging

Assistant Manager

Product and Service Knowledge Marketing Tactics Time Management Scheduling and Coordinating Managing Operations and Efficiency Technical Proficiency Documentation and Reporting Work Planning and Prioritization Cash Handling Vendor Logging

Customer Service Representative

Handle inbound service calls and provide accurate account and financial product information Understand and strive to meet or exceed metrics while providing excellent customer service Drive customer satisfaction through voice, chat, and/or email communications Multitask and navigate through multiple systems Read client legal disclosures verbatim

Retention Specialist

Chief Editor and Creative Director

Copy Proofreading Editing Team Supervision Artwork and Layout Coordination Story and Content Idea Development Produced over 37 prints. Problem Identification